@incollection{redelsteiner_mystery_2016, address = {Bratislava}, title = {Mystery patients - a first step to overcome the missing ambulance service quality management gap?}, isbn = {1338-4171}, booktitle = {Aktuality urgentnej mediciny}, author = {Redelsteiner, Christoph}, year = {2016}, keywords = {2016, Departement Soziales, EN, Ilse Arlt Institut, Publikationstyp Schriftpublikation, Q2/16, best}, pages = {106 -- 108}, }